Charlene Holbrook serves as the Communications Director, overseeing the department’s 911 Dispatch Center, Records, and Evidence. Director Holbrook started her career with the Post Falls Police Department in 2000 and has served in many positions over the years.

Director Holbrook is a member of the Idaho Public Safety Communications Standards (PSAP) Committee, which promotes professional development and standardization of public safety communications in the state of Idaho. Through the Idaho Peace Officer Standards and Training (POST), she has received communication specialists, dispatch management, and dispatch advanced certifications. Director Holbrook also holds an Associate of Science in fire science.

Charlene is passionate about her job, community, and those she works with and plans to serve for many years to come.