Communications Director Charlene Holbrook

The Communications Division is the 911 center of the Police Department and is supervised by the Communicaitons Director. This division consists of two shift supervisors, eleven communications officers and two records clerks. This division is responsible for all 911 and business calls that the Post Falls and Rathdrum Police Department receives.

Crime-fighting has gone high-tech and mobile in Post Falls as residents can now report criminal activity via text messages. The Post Falls Police Department has launched a new system that allows individuals to email or text information to the Police Department Communications Center through their cell phones to crime@pfpd.us. The system will provide reassurance to individuals familiar with texting and email while allowing the Police Department to gain valuable information regarding crimes that may be occurring in the City.

Emergency Notification System for Citizens - Click to sign up

The Post Falls Police Department in conjunction with the Kootenai County Sheriff's Department is announcing the Public Safety Reverse 9-1-1 Emergency Notification System that will provide citizens of Kootenai County the ability to receive emergency messages through landlines, cell phones and email. The emergency notification is free to the community; it is a voice and text alert service used to contact citizens during urgent or emergency situations with useful information and updates via voice, text, or e-mail messages.

Click Here to Sign Up!

The 911 Dispatch Center not only processes emergency 911 calls, but also completes numerous activities in support of personnel.  These activities include such things as dispatching and monitoring primary and backup units, investigators, contacting and relaying pertinent information to the field, other agencies, and businesses. The Emergency Communications Officers (ECO’s) also answer incoming telephone calls to the Post Falls Police Department and Rathdrum Police Department.   

When do I call 9-1-1?

To get help for someone who is hurt.
If you see someone taking something that belongs to someone else.
If you see someone hurting someone else.
If you smell or see a fire.

Who can obtain a copy of a police report?

To obtain a copy of an unredacted traffic accident report, you must be listed as the driver, passenger, or an authorized representative of the people listed in the report or someone filing a claim.
To obtain a copy of a property or person crime report, you must provide a case number or other information to assist in identifying the incident. The report may be released if it is not under investigation or restricted.   Click on the "read more" link below for additional information.